Licenses & Update
- How I can update my latest version?
- I am using free version. If I upgrade to premium, will it overwrite my settings in the free version?
- I want to upgrade from a single to a 6-site license. How can I do that?
Invoices & VAT
- Can YITH issue an invoice for my company?
- Where can I find my invoice?
- Do prices include vat?
- Why does YITH not have a VAT number? / Why am I not able to find your VAT number?
Refund & Policies
- Where can I cancel my Club subscription?
- I don’t want to be billed next year. How can I disable this?
- How i can get a refund?
Support
- How can I get support for a free plugin?
- What’s your technical support like?
- What’s about our Support Policy?
- How can i ask for support?
- Please read this before to open a ticket
Prices
- The product price was a different one, but it changed when I went to checkout page. How can it be?
- I found your products at a cheaper price on another website. Why is this website more expensive?
General Topics
Read all >Technical Topics
- Missing Purchased column on WooCommerce Orders page
- FIXED - Error PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature, when update the plugin
- Malware on YITH plugins reported by Avast
Not Found the Answer?
Feel free to contact us if you have some questions about our services. Contact us now >
Working hours
Our general support hours 9:00 to 17:00 (GMT+1), 7 days a week , online chat is available from Monday to Saturday. You can submit a support ticket at any time of the day, during work hours we can generally provide a response within 24 hours.
Need technical support
If you purchased a product and you need support to set it up, we offer various ways to help you out. We provide several videotutorials, you can consult the full documentation or you can submit a support ticket to our developers.
Submit a ticket
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